In Summary : The privacy of our customers is very important to us. Whilst we may use the information you give us online to contact you with regard to Smart Academics special offers or promotions, we will not share any of your information with any third parties.
Effective from 1st December 2010
The following statement explains our policy regarding the personal information we collect about you.
Whenever you provide us with any personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Smart Academics will act in accordance with current legislation and aim to meet current Internet best practice.
Cookies are NOT used at any time on this site.
When you supply any personal information to Smart Academics we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. In general, any information you provide to Smart Academics will only be used by Smart Academics. It will never be supplied to anyone outside of without first obtaining your consent, unless we are obliged or required by law to disclose it. We will hold your personal information on our systems for as long as you remain a client. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
You have the right to request a copy of the personal information that Smart Academics holds about you and to have any inaccuracies corrected. Please address requests to Smart Academics.
May 2018 updated information
Smart Ed UK is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
You can visit our websites without disclosing any personally identifiable information about yourself
If you do submit personal information by ordering services, registering for an event or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Smart Ed UK
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our education facility for tuition or exams, make customer enquiries, register for an event, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address..
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our headhunting division, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services – the choice is yours.
When will we disclose your information to others?
Please note that Smart Ed UK does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to Go Cardless, Kashflow or other third party company to validate your payment details and obtain payment when you book lessons or examinations. Smart Ed UK may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Social media, blogs, reviews
Any social media posts or comments you send to us (on Facebook pages or associated pages, for instance) could be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services having expressed interest in them, and for a reasonable period of time afterwards until accounts are settled. After that we will delete it other than where we need to lawfully keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 5 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: firstname.lastname@example.org or Data Protection Officer, Smart Ed UK. 77a High Street Eston TS6 9EH
Please quote your name and address together with your mobile and/or email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Smart Ed UK recognises that its customers are increasingly concerned about how companies protect personal information rom misuse and abuse and about privacy in general. We are constantly reviewing and enhancing technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. Our sites are security sealed for protection.
However, please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Smart Ed UK cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our service, to ensure effective systems operation and in order to prevent or detect crime.